Privacy Policy

Last Updated: August 30, 2026

Aurelis (“Aurelis”, “we”, “us”, or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, share and otherwise process personal information when you visit our website, contact us, submit an enquiry, engage with our services, or otherwise interact with Aurelis.

By using our website or providing information to us, you acknowledge that your information may be processed as described in this Privacy Policy.

1. Who We Are

Aurelis is a creative, digital, marketing and technology agency.

For the purposes of this Privacy Policy, the organisation responsible for processing personal information is:

Aurelis
Email: [email protected]

If you have any questions regarding this Privacy Policy or the way we handle your information, you may contact us using the details above.

2. Information We May Collect

Depending on how you interact with Aurelis, we may collect the following categories of information.

Information You Provide Directly

This may include:

• Name
• Email address
• Phone number
• Company or organisation name
• Job title or professional information
• Project requirements
• Business information
• Budget information
• Messages and communications sent to us
• Information submitted through enquiry or contact forms
• Information provided during meetings or consultations
• Any other information you voluntarily choose to provide

Please avoid sending us sensitive personal information unless it is necessary and specifically requested.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically or through service providers.

This may include:

• IP address
• Browser type
• Device information
• Operating system
• Approximate location
• Pages viewed
• Website interactions
• Referring website or source
• Date and time of visits
• Technical identifiers
• Cookie or similar technology identifiers

This information may be collected through cookies, analytics tools, hosting providers, security systems or similar technologies.

3. How We Use Your Information

We may use personal information for purposes including:

• Responding to enquiries and requests
• Communicating with you
• Providing requested services
• Preparing proposals, quotations or project information
• Managing client relationships
• Delivering and improving our services
• Operating and maintaining our website
• Understanding how visitors interact with our website
• Improving user experience
• Protecting our website and systems
• Detecting security issues, fraud or misuse
• Maintaining business and administrative records
• Complying with legal obligations
• Establishing, exercising or defending legal claims
• Sending relevant business communications where permitted by applicable law

We will not intentionally use your personal information for purposes that are materially incompatible with the purpose for which it was collected, unless permitted or required by applicable law.

4. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about Aurelis, our services, updates, insights or other business-related communications.

You may opt out of marketing communications at any time by:

• Using the unsubscribe option included in the communication, where available
• Contacting us at [email protected]

Opting out of marketing communications will not necessarily prevent us from sending communications necessary for an existing business relationship, project, transaction or legal purpose.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate the website, understand website usage, improve performance and provide a better user experience.

Cookies may be used for purposes such as:

• Website functionality
• Security
• Analytics
• Performance monitoring
• Remembering preferences
• Understanding visitor interactions

Some cookies may be placed by third-party service providers.

Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar technologies.

You may also control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of the website.

6. Analytics and Third-Party Technologies

Aurelis may use third-party service providers to support our website and business operations.

Depending on the services used, these providers may process information on our behalf or independently in accordance with their own privacy policies.

Such providers may include:

• Website hosting providers
• Analytics providers
• Email and communication platforms
• Customer relationship management tools
• Form and enquiry management platforms
• Cloud storage providers
• Security providers
• Advertising and marketing platforms
• Website infrastructure providers
• Automation and productivity tools

We may change the providers we use from time to time as our business and technology requirements evolve.

7. When We May Share Information

We do not sell personal information in the ordinary sense of selling your information as a standalone product.

However, we may share or disclose information where reasonably necessary for legitimate business and operational purposes.

Service Providers

Third-party companies that help us operate our website, systems or business.

Professional Advisers

Including legal, accounting, insurance or other professional advisers where necessary.

Business Partners and Contractors

Where necessary to provide services or perform work requested by you or agreed with you.

Authorities

Where disclosure is required or permitted by applicable law, regulation, court order or government request.

Business Transactions

In connection with a potential or actual merger, acquisition, restructuring, sale of assets or similar business transaction, subject to applicable law.

We may also disclose information where reasonably necessary to:

• Protect Aurelis
• Protect our clients or users
• Prevent fraud
• Address security incidents
• Enforce agreements
• Protect legal rights
• Respond to legal claims

8. International Data Transfers

Aurelis may use service providers, technology platforms and infrastructure located in different countries.

As a result, personal information may be processed, stored or accessed outside the country in which you are located.

Where applicable, we will take reasonable steps to ensure that international transfers are handled in accordance with applicable data protection requirements.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for purposes including:

• Providing services
• Responding to enquiries
• Maintaining client relationships
• Meeting legal or regulatory obligations
• Resolving disputes
• Maintaining appropriate business records
• Protecting our legal rights

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal, contractual or record-keeping requirements.

10. Data Security

We take reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

These measures may include access controls, restricted access, security monitoring and the use of reputable technology and service providers.

However, no website, internet transmission, storage system or electronic method of communication can be guaranteed to be completely secure.

While we take reasonable steps to protect information, we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Object to certain types of processing
• Request restriction of certain processing
• Request information about how your data is processed
• Request portability of information in certain circumstances
• Raise a complaint with an applicable data protection authority

These rights are not absolute and may be subject to applicable legal requirements and limitations.

To exercise a privacy-related right, please contact: [email protected]

We may need to verify your identity before responding to certain requests.

12. Information About Clients and Business Contacts

Where Aurelis provides services to a business, we may process information relating to the business and its employees, representatives, contractors or contacts.

Such information may be processed for purposes including:

• Project management
• Communication
• Account management
• Service delivery
• Billing and administration
• Collaboration
• Business development
• Record keeping

Where Aurelis processes personal information on behalf of a client, the client may remain responsible for determining the appropriate legal basis and privacy notices applicable to that processing.

13. Client-Provided Information

Clients may provide Aurelis with access to information, systems, accounts, platforms or content as part of our services.

The client is responsible for ensuring that they have the necessary rights, permissions and authority to provide such information to Aurelis and to instruct us to process it for the relevant services.

Aurelis may process such information only as reasonably necessary to provide the agreed services, subject to applicable agreements and legal requirements.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

Aurelis does not control these third parties and is not responsible for their privacy practices, content, security or policies.

When you leave our website or interact with a third-party service, you should review the privacy policy and applicable terms of that third party.

15. Social Media Platforms

Aurelis may maintain profiles or content on third-party social media platforms.

Your interactions with those platforms are governed by the privacy policies and terms of the relevant platform.

Information that you choose to make publicly available through social media platforms may be visible to Aurelis and other users in accordance with the settings and policies of those platforms.

16. Children and Minors

Our website and services are not intentionally directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where doing so would violate applicable law.

If you believe that a child has provided personal information to Aurelis without appropriate authorisation, please contact us and we will review the matter.

17. Automated Decision-Making

Aurelis does not intentionally make significant decisions about individuals based solely on automated processing of personal information in a manner that produces legal or similarly significant effects, unless permitted by applicable law and appropriate safeguards are in place.

18. Business Communications

If you contact Aurelis regarding a potential project, partnership, collaboration, employment opportunity or other business matter, we may retain relevant communications and contact details for reasonable business purposes.

This may include:

• Follow-up communications
• Proposal preparation
• Relationship management
• Record keeping

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements or privacy practices.

The updated version will be published on this website with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

Where required by applicable law, we will provide additional notice or obtain consent in relation to material changes.

20. Contact Us

For privacy-related questions, requests or concerns, please contact:

Aurelis
Email: [email protected]

Your Privacy, Simply Put

Your information is yours. We only collect and use information that we reasonably need to operate our website, respond to you and provide our services.

We may work with trusted technology and service providers to help us operate our business, and information may be processed where reasonably necessary for those purposes.

If you have questions about your information or privacy, you can contact us at any time.